Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving, and communication. Customer service is used in many jobs at every level.
Skill required to work as customer service –
- Communication – You will need to be responsive promptly. You will need to communicate with them in a clear, easy-to-understand way to solve the problem.
- Empathy – Your interactions may begin with someone frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.
- Patience – Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience.
- Technical knowledge – To effectively solve problems, you will likely need to know a bit of technical or industry knowledge to help them resolve the issue at hand
